Version 1.2.3

[Improvement] New notification subscribers automatically subscribe to updates for all new components and containers

[Improvement] Updated the variable names for plain-text mail notification templates

[Bug] Fixed bug calculating incorrect days until next maintenance

Privacy Policy updated for GDPR

We’ve updated our Privacy Policy in order to address the upcoming General Data Protection Regulation (GDPR) in the European Union. The new Privacy Policy is easier to understand and more transparent about how we collect and handle personal information.

The new policy goes into effect on May 25, 2018.

We encourage everyone to review the new policy:

In addition, our Data Processing Agreement (DPA) is available upon request.

If you have additional questions about and GDPR, check out our previous blog post: and GDPR


Version 1.2.0

[Improvement] Enhanced pagination functionality for subscribers lists

[Bug] Fixed pagination bug on history page

[Bug] Fixed bug affecting SSL settings page for pending certificates


Version 1.1.8

[Improvement] Update max length of status notification tweets to 280 characters

[Bug] Fixed bug causing the URL to be truncated incorrectly for some status notification tweets


Version 1.1.7

[Improvement] Enhanced the payload for webhook notifications (Documentation:

[Bug] Fixed bug causing the URL to exclude the maintenance_id in notification messages during maintenance create


Version 1.1.6

[Improvement] Improved SSL certificate validation process for dedicated certificates

[Bug] Fixed bug causing the URL to exclude the incident_id in notification messages

[Bug] Fixed SMS truncate issue for incident notifications and GDPR

We’re just a few months away from mandatory compliance with GDPR. The European General Data Protection Regulation (GDPR) replaces the EU National Data Protection legislation and is due to take effect in May 2018. The GDPR is a new regulation to protect personal data of EU citizens. It affects all organizations (even outside of the EU) that process data of EU citizens.

In our previous article “Preparing for the GDPR”, we shared some resources for learning more about the GDPR. In this article, we’ll share what we’re doing to comply with the GDPR.



Is GDPR compliant?

Yes. is GDPR compliant.

We are a “processor” and we are required to have a data processing agreement (DPA) in place for each client. If you don’t already have a DPA, it’s easy to create one with us by contacting support.



GDPR-Specific Data Compliance

Personal data is stored in various locations including: United States, Canada, Ireland, Australia.

Personal data we collect: email address, SMS address, IP address.

Personal data is processed through Amazon Web Services (AWS) and Twilio for email and SMS message delivery. DPA’s are in place with each processor.

To comply with the Conditions for Consent (GDPR Article 7), subscribers must opt-in to sign up to receive status notifications.

A subscriber can self-remove themselves and delete all data associated with their subscription. This is a requirement for the Right to Rectification and Erasure (GDPR Article 16).

In accordance with the Right to Restriction of Processing (GDPR Article 18), any person can request to never be processed through our system.



Additional Data Protection and Privacy Documents


Privacy Policy

Terms of Service

Security Information


At, we always treat personal data with care and respect. And we’re always looking for ways to improve our security and protections for data.