The default HTML email notification templates have been updated to ensure compatibility with all of the popular mail clients.
In previous versions, the templates used a plain-text block to display the update message. This caused some mail clients to ignore the line breaks. Our new templates use pure HTML and line breaks are replaced with BR tags.
View the updated default templates here.
Learn more about notification templates in our Knowledge Base.
Updating Your Custom Templates
If you have customized your templates, the templates will continue to work and will use the original plain-text block. To update your custom templates, replace the following variables:
UPDATEMESSAGE is now INCIDENTMESSAGE
MAINTENANCEMESSAGE is now INCIDENTMESSAGE
Maintenance Reminder Template:
MAINTENANCEDETAILS is now MAINTENANCEREMINDERMESSAGE