Enhancements for Incidents and Maintenances

Each day, dozens (sometimes hundreds) of incidents and maintenances are created on the Status.io platform. We’ve analyzed and studied thousands of these events to help us learn how to improve the tools based on our users’ needs.

Today we’re announcing a couple of updates that enhance and streamline the incident and maintenance processes. Let’s dive in!


Modifying affected infrastructure

You can now add or remove affected infrastructure in existing incidents and maintenances.

This is great for situations where a component was accidentally included or excluded from an incident or maintenance. It’s only a couple of clicks to update the affected infrastructure. Learn more in our knowledge base.



Updating incidents with different status levels

You can set different status levels for each component and container during an incident.

In the below example, the Atlanta API has been fixed while the Montreal API is still experiencing an outage.

Learn more about working with incidents in our knowledge base.



API updates

Our Developer API has been updated to reflect these improvements. Check out the latest API documentation at developers.status.io.

Don’t worry, existing integrations using our API will continue to work as they have before. You may choose to upgrade anytime when you’re ready to take advantage of the enhanced functionality.



Version 1.1.2

[Improvement] Added functionality to modify the affected infrastructure for existing incidents and maintenances (View more details in the blog post)

[Improvement] Improved the infrastructure affected linking for incidents in the dashboard and API (Review the updated API documentation at developers.status.io)

[Improvement] Updated server providers for container locations

[Bug] Fixed a bug that affected sorting when adding new components, containers and metrics



Version 1.1.1

[Improvement] Added ability to disable automation mode for an active maintenance

[Improvement] Notifications can now be configured to send automatically during an automated maintenance

[Improvement] Added functionality to remove components or containers from a maintenance

[Improvement] Improved the infrastructure affected linking for maintenances in the dashboard and API (Review the updated API documentation at developers.status.io)

[Bug] Fixed a date time display bug for incidents in the dashboard



Version 1.0.9

[Improvement] Backend updates and optimization

[Bug] Fixed integration issue with New Relic accounts

[Bug] Resolved an issue when attempting to view a deleted incident



Email Notification Template Updates

The default HTML email notification templates have been updated to ensure compatibility with all of the popular mail clients.

In previous versions, the templates used a plain-text block to display the update message. This caused some mail clients to ignore the line breaks. Our new templates use pure HTML and line breaks are replaced with BR tags.

View the updated default templates here.

Learn more about notification templates in our Knowledge Base.


Updating Your Custom Templates

If you have customized your templates, the templates will continue to work and will use the original plain-text block. To update your custom templates, replace the following variables:


Incident Template:



Maintenance Template:



Maintenance Reminder Template:




Version 1.0.7

[Improvement] Ability to filter both component and container on history page

[Improvement] Minor dashboard UX improvements

[Improvement] Option to hide History link on status page

[Improvement] Updated email notification templates to use HTML line breaks for greater compability (Learn more)

[Bug] Fixed container sorting issue for re-position function

[Bug] Fixed error handling in Python module


Version 1.0.6

[Improvement] Added option for using 24-hour time

[Improvement] Added import functionality to the Developer API for historic incident and maintenance events

[Improvement] Subscriber management now offers Select All and Deselect All buttons

[Improvement] Added functionality for manually re-ordering the containers

[Improvement] Added option to reverse the sorting direction for incident and maintenance status messages

[Bug] Completed automated maintenances cannot be rescheduled after the automation has started



Version 1.0.5

[Improvement] Optimized the delivery of IRC notifications

[Improvement] Granular subscriptions are now available for SMS and webhook subscribers

[Improvement] Subscribers can request the management link directly from the status page

[Improvement] Improved the create component functionality within the dashboard for accounts with large numbers of containers

[Bug] Fixed the start date value in incident email notifications to account for situations when the first message date was changed