Version 1.1.4

[Feature] Added new partner integration: OpsGenie

[Feature] Added new partner integration: Pingometer

[Improvement] Optimized the location selector for containers

[Improvement] Added Developer API methods to retrieve a single incident or maintenance

[Improvement] Added Developer API methods to retrieve a list of IDs for incidents or maintenances

[Improvement] Updated the Developer API documentation for /component/status/update to specifically handle a single component+container combination, instead of handling multiple components/containers per call

[Bug] Fixed an issue that allowed notification subscribers to signup more than once

[Bug] Updated coordinates for AWS location eu-central-1




Version 1.1.3

[Feature] Added new metrics integration for Librato

[Improvement] Inbound email alerts have been enhanced to handle multiple cases (DOWN, Down, down)


Enhancements for Incidents and Maintenances

Each day, dozens (sometimes hundreds) of incidents and maintenances are created on the platform. We’ve analyzed and studied thousands of these events to help us learn how to improve the tools based on our users’ needs.

Today we’re announcing a couple of updates that enhance and streamline the incident and maintenance processes. Let’s dive in!


Modifying affected infrastructure

You can now add or remove affected infrastructure in existing incidents and maintenances.

This is great for situations where a component was accidentally included or excluded from an incident or maintenance. It’s only a couple of clicks to update the affected infrastructure. Learn more in our knowledge base.



Updating incidents with different status levels

You can set different status levels for each component and container during an incident.

In the below example, the Atlanta API has been fixed while the Montreal API is still experiencing an outage.

Learn more about working with incidents in our knowledge base.



API updates

Our Developer API has been updated to reflect these improvements. Check out the latest API documentation at

Don’t worry, existing integrations using our API will continue to work as they have before. You may choose to upgrade anytime when you’re ready to take advantage of the enhanced functionality.



Version 1.1.2

[Improvement] Added functionality to modify the affected infrastructure for existing incidents and maintenances (View more details in the blog post)

[Improvement] Improved the infrastructure affected linking for incidents in the dashboard and API (Review the updated API documentation at

[Improvement] Updated server providers for container locations

[Bug] Fixed a bug that affected sorting when adding new components, containers and metrics



Version 1.1.1

[Improvement] Added ability to disable automation mode for an active maintenance

[Improvement] Notifications can now be configured to send automatically during an automated maintenance

[Improvement] Added functionality to remove components or containers from a maintenance

[Improvement] Improved the infrastructure affected linking for maintenances in the dashboard and API (Review the updated API documentation at

[Bug] Fixed a date time display bug for incidents in the dashboard



Version 1.0.9

[Improvement] Backend updates and optimization

[Bug] Fixed integration issue with New Relic accounts

[Bug] Resolved an issue when attempting to view a deleted incident



Email Notification Template Updates

The default HTML email notification templates have been updated to ensure compatibility with all of the popular mail clients.

In previous versions, the templates used a plain-text block to display the update message. This caused some mail clients to ignore the line breaks. Our new templates use pure HTML and line breaks are replaced with BR tags.

View the updated default templates here.

Learn more about notification templates in our Knowledge Base.


Updating Your Custom Templates

If you have customized your templates, the templates will continue to work and will use the original plain-text block. To update your custom templates, replace the following variables:


Incident Template:



Maintenance Template:



Maintenance Reminder Template: