Incidents with severe impact usually deserve a public post-mortem report. The best way to restore trust and delight your users is with an authentic, detailed post-mortem report.
While some organizations add post-mortems to their status pages, we found that most are using their primary company blog.
We made it simple to link directly to these external post-mortems from within an incident. Learn more
There is no standard when it comes to writing a post-mortem report. Basically, just be authentic and describe what happened, what was impacted, and what steps were taken to prevent this from reoccurring in the future.
We’ve compiled some resources to help you get started crafting post-mortem reports that will delight your users. Below are a ton of examples of actual post-mortems from some of the most popular services on the internet.
Example Post-Mortem Reports
And finally, here’s some good reads if you’re interested in improving your post-mortem skills: